Accessibility Statement

Rochdale Borough Council e-forms accessibility statement

This accessibility statement applies to the Granicus e-forms used by Rochdale Borough Council.

We want as many people as possible to be able to use the e-forms, so have designed it to let you edit your preferred settings, with options to:

  • Zoom in up to 500% without the text spilling off the screen
  • Navigate pages of the form using just a keyboard
  • Navigate the form using speech recognition software
  • Listen to the form using a screen reader


How accessible the Granicus e-forms are

The e-forms are fully accessible

    Feedback and contact information

    If you need the e-forms in a different format like accessible PDF, large print, easy read, audio recording or braille:

    • Email: council@rochdale.gov.uk
    • Phone 01706 647474
    • Write to: Customer Services, Number One Riverside, Smith Street, Rochdale OL16 1XU

    When contacting us please tell us:

    1. The web address (URL) of the content.
    2. Your name and email address.
    3. The format you need, for example, audio CD, braille or large print.

    We'll consider your request and get back to you within 5 working days.

    If you need directions, please call or email us


    Reporting accessibility problems with the e-forms

    We're always looking to improve the accessibility of the e-forms. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please

    • Email CRMaccessibility@rochdale.gov.uk
    • Phone 01706 928645
    • Write to: Rochdale Borough Council, Business Solutions (Transformation) Team, Floor 2, Number One Riverside, Smith Street, Rochdale OL16 1XU.


    Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you've made a formal complaint to us about our website's accessibility, and aren't happy with our response, contact the Equality Advisory and Support Service.


    Technical information about this website's accessibility

    Rochdale Borough Council is committed to making its website accessible, under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 


    Compliance status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.


    Non-accessible content

    The content listed below is non-accessible for the following reasons.


    Form page tabs

    When navigating through pages of the e-form, page tabs do not have a parent relationship. This fails WCAG 1.3.1 success criterion. The tabs are visually a different style type but are not programed to be identified as different.

     

    Label names

    The screen reader experience is affected by each page not being announced. This is also true for the radio button questions within the forms, and so essential information is lost to screen reader viewers.

     

    Status messages

    When navigating through pages of the form, page changes are not announced to screen reader users. This fails WCAG 2.2 success criterion 4.1.3 Status message.


    Map location search

    When identifying the location related to the subject of the E-form, the map function is not compatible with accessibility aids. This fails WCAG 1.1.1 success criterion. An alternative search has been provided where possible.


    Focus visible

    Some in-content links throughout the form don't have sufficient visibility when focused by keyboard users. This fails WCAG 2.2 success criterion 2.4.7 Focus visible.


    Link purpose

    Empty links within the header of the site. This fails WCAG 2.2 success criterion 2.4.4 Link purpose (in context).


    We've reported these issues to our e-form supplier and aim to work with them to fix them, where possible.


    Through continued partnership with Granicus, these e-forms will be improved and tested further within the next 12 months.


    Any non-compliances that require support to update by our form supplier, Granicus, will have its status updated when further information is available.


    Preparation of this accessibility statement

    This statement was prepared on 06 August 2024. It was last reviewed on 24 February 2025


    The Granicus e-forms were last tested in February 2025. The test was carried out by staff at Rochdale Borough Council, testing a sample of the forms developed.


    We completed our accessibility audit by testing the site using tools such as Accessibility Insights for Web (to test coding elements), WebAIM contrast checker (to test the contrast levels between colours) and Sitemorse (to auto- test up to WCAG 2.2 (AA) standard).